Putting Your Money Where Your Mouth Is
Dealers know customers are the lifeblood of the business. But, perhaps your commitment to “customer service” hasn’t always been upheld consistently. Or you’re not sure what customer service even looks like given all the changes with technology, consumer demands and your competition.
We audit each and every consumer touch point and interaction—from the consumer perspective—to make sure it’s living up to your vision of who you are at your best. Because we won’t recommend you spend another dollar until we know with perfect certainty that the customers you attract will be thrilled to work with you.
This includes:
Assessing your sales process
Tapping into your team for service and support
Reviewing all outgoing customer emails, responses, and follow-ups
This audit provides an honest, thorough, and straightforward look at what you are currently doing—and provides an easy-to-implement plan for improvement for every area of your operation.
Let’s get started.